Just another way of cheating people! Picking who they can distribute to. I've been in these threads since they started and I attempted to give KYC to them in fact one time it even went through. I haven't received an email from them for about a year and a half.
The NZ government should be alerted to this.
Have you tried using their zendesk support? I've had no issues so far. Every time I opened a ticket, they answered me fairly quickly. Have you checked your spam folder? Their emails ended up in spam folder a couple of times.