you can always post any issues here and their customer representative assigned to this forum will assist in taking the matter up to those who can solve it.
That's likely where you're wrong. If you check the message history of the Betfury account, you will see that they hardly communicate with the community in this thread. Their manager appears here from time to time but only to post promotional posts. By the way, it's been over a year since the Betfury manager last answered a user's question in this thread.
However, if we talk about other social networks, I see that Betfury managers sometimes respond to users on Telegram.