Thanks for the reply and advice.
As nc50lc mentioned, XMR is in high demand and our reserves are regularly empty.
XMR in high demand? Probably not. The price is long-term stable (or falling). The fault will be elsewhere.
It's weird. You are probably doing something wrong when you are obviously still empty and driving your customers elsewhere.
Maybe you have bad price levels. You probably have lower prices compared to other exchanges that sell real XMR coins with no KYC and no effort.
For a long time you relied on OKX prices (from which XMR coins could not be withdrawn for years).
It doesn't matter. I will probably use something else again. Good luck.