Freewallet has been inconveniencing and scamming users for years. Even Elon Musk was one of their victims at one time. I have no idea how you missed out all the warnings online before opening an account with them

The amount you have in there is so huge I wonder you had to pick a custodial wallet like Freewallet among all the much better available options. Did you try to talk their support? What stupid excuse did they give you?