Some people have problems updating the Trezor firmware which then messes things up.
The advice given is enter your seed phrase to recover your wallet.
Wouldn't this then make the device potentially compromised? the whole point of hardware wallets is the seed never travels across the internet, so once its entered for recovery that is no longer the case, would it then be best to replace the Trezor?
I think I understand your fear which is the support asking for seed phrase which we all know is not the right thing to do. But this time around it is actually telling to restore the wallet which is different from what you’re looking at. What Trezor does when updating firmware is when the connection from this encounter any problems it clears all data and there it requires you to actually re enter the seed phrase again. It is same thing as someone who factory reset the wallet. That’s why it is adviced to always have a seed phrase back up before any firmware updates