I sent more than twenty emails and attached my documents, but none of my emails were answered
Screenshot of live chat and response from support team
Without knowing what is says, it seems you are able to use live chat. You ask them for an update and why after over 20 emails you did not receive a single reply.Screenshot of live chat and response from support team
They asked him to write through email, as it has a better degree of possibility that the one writing is the real owner. My contact assured me that they'll oversee the process themselves to expedite things as best as they can.
If the verification is not working for him after he uploads the documents and live chat is disabled, then he has no choice except he will have to be patient as they catch up with the emails. If the live chat is working, he should us that until he gets told why his emails were not replied to. Maybe after sending more than 20 mails without reply, he has a right to be concerned.