My account was closed on September 25th when I withdrew
After the message to the support, they asked me to send this information
Subject: At-risk account request to unlock
Try to contact the support directly and complain to them, what is strange and correctable in your issue is that the document keep rejecting to submit, which could possibly result from the format of the document you are submitting, may be you should read the kyc terms and conditions to know the appropriate format of submission of those documents your mentioned.
I believe support could help resolving your issue and hopefully we see a positive outcome from this issue as this is somewhat a straightforward issue.