Please help me

For some reason, I can't create a new thread from my account, so I'm posting here.

I'm using a translator, so please forgive me if there are any mistakes in the text

Please help me if you work at a casino

I'm a Japanese player

This time, a large withdrawal of 17,000 euros of winnings was rejected at Bullsbet.io Casino https://bullsbet.io/ja. The reason is that the withdrawal was rejected by multiple accounts. This is a ruling by Casino Guru

Dear hirokann0525, I have now received the necessary information and evidence to understand the whole situation and the actions taken by the casino team. Unfortunately, after collecting all the necessary information and evidence, I dismiss this complaint as unjustified, as it violates the casino's terms of use. Multiple accounts are linked to the same IP, device, cookies, etc. All accounts had bonuses redeemed and the same or very similar bets made on the same games, so it cannot be considered a mere coincidence. The casino has a very strict policy regarding cases where multiple accounts are used like this. As an independent organization, we have thoroughly investigated all information and evidence and made sure that the actions of the casino team are in accordance with the established rules. If necessary, you can appeal our decision and escalate your complaint to the licensing authorities, but we would like to inform you that we cannot provide any further support in this matter. Please inform us of the licensing authorities' decision at michal.k@casino.guru. We are sorry that we cannot help you further this time. If you have any problems with this casino or any other casino in the future, please feel free to contact us. We will do our best to help you. Thank you. Michal Casino Guru

I have been playing online casinos for 3 years and have played with about 150 companies, and this is the third time I have been suspected of multiple accounts. The last time was because I accidentally used a public Wi-Fi. From that experience, when I play at a new casino, I try not to use public Wi-Fi, not to mention my home Wi-Fi. This time I only used the internet line of the company I have a contract with.

The casino was updating its system during the week I was playing, and various troubles were occurring.

In my case, the wagering requirement was reflected only at 50% instead of 100%, and the game suddenly became unplayable and I couldn't even log into the casino. I've been playing for 3-4 months, but that week was the first time I've had a problem.

I reported the problem to the casino right away, but the bonus only expired in 48 hours, so I continued playing without waiting for a reply.

When this problem occurred, I consulted with an acquaintance who works as an affiliate or casino, and he said that this casino was most likely a "system error." He also said that the system often mistakenly detects multiple accounts, especially when playing on an iPhone.

I was using an iPhone.

I think casinos use a system to investigate multiple accounts, but how about your casino?

I think the problem I had this time was due to a "system error."

I can't accept that it will be unfairly confiscated like this.

Please help me.

Thank you in advance.