These types of violations among gamblers are pretty common. I've seen similar complaints from others but with different casinos. Makes me wonder if they're all using the same system to detect these violations. I’m guessing most account complaints are because of this.

Anyway, I think you’ve done your part by contacting support. You could also try reaching out to their representative on the forum.

Check out their announcement thread here: https://bitcointalk.org/index.php?topic=5319611.0

And try messaging the account: https://bitcointalk.org/index.php?action=profile;u=3165064.