Dear hirokann0525,

I have now received the necessary information and evidence to understand the whole situation and the actions taken by the casino team.

Unfortunately, after gathering all the necessary information and evidence, we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions - multiple accounts linked with the same IPs, devices, cookies, etc. All of the accounts took advantage of the bonuses, the same or very similar bets were placed in the same games, which can’t be considered as just a mere coincidence. Casinos have a very strict policy regarding multiple account cases that have been used in this way. I can assure you that we, as an independent party, have reviewed all the information and evidence thoroughly, and the casino team's actions were according to its established rules.

While you are welcome to express your disagreement with our decision and escalate your complaint to the licensing authority if you choose, we regret to inform you that we cannot offer any additional assistance regarding this matter. Please let me know how the licensing authority decided at michal.k@casino.guru

We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future, and we will try our best to help.



Best regards,

Michal

Casino Guru