Only the rules 3 is about multiple account. There are several things mentioned related to cheating, criminal or fraudulent activity in the rule number 9. They mentioned about forfeiting deposits and winnings on that rule. The email support has said that the decision was taken by following your betting activity:



We don't have any way to verify why they blocked your account exactly. You should submit a complaint on Askgamblers as your issue is related to sports betting. It is rare to see casino confiscate the deposited funds too. I can see similar types of complaints (based on rules 3 and 9) on Askgamblers against them. And the outcome of the complaints was in favour of Betplays.com most of the time. As example:

• BetPlays Casino - Output 1100 since September 16th
• BetPlays Casino - Does not withdraw money after 8 days