In these situations, waiting is not the easy part. According to your OP this has been going on since 25th September 2024 therefore it has not been a full month yet but it certainly must seem a long time for you. If they had not been in contact with you at all it would have been a cause for concern but at least there is communication between you and them. Having said that, if it has been 23 days since your issue and it has not been resolved after you have submitted documents many times because you still are not allowed to login, there could be more to it.

If they are further investigating your account or even your betting pattern, that could explain the delay but having said that I hope they conclude this matter as soon as possible as you have waited a long time.