Hmm... I see. Perhaps there is a small misunderstanding between my contact and the security department or whichever department handling the anti-hack system. I was told by my contact that upon clearing KYC, you'll regain your account. I can see that the security department probably trying to say that the KYC was to verify that the account is still in your hand, and now you're entering a phase to secure the account.

I'm still trying to reach my contact. When I can get ahold of them, I'll make sure I mention your case, get them to look into it and perhaps expedite the process so you don't have to wait too long.