A while ago, someone said that the site would be cared by professionals and it is fair to presume they meant that it had been ruled by amateurs.
Out of considerations about any of them, if previous were amateurs, they didn't leave quality information about procedures and that can explain a few things?
If you look at the feed back from the OP, you'd see various red feed back on him telling how they're having some issues right now.
I haven't gambled there for some time but looks a lot of problem has already existed within the period of time. So, if you've noticed the shift of having professionals into amateurs handling those problems regards to their support.
Don't be surprised then but hoping for the best that it will be back to its former glory.