We have heard you guys and we are stepping up our game. I've been extremely focused on not only the UI but expanding the underlying database structures to offer more features and reliability. We have some really cool stuff coming. Keep and eye on it.
The simple truth is that the way we earned our spot in this market was with our unprecedented, personal, and rapid customer support. Regardless of how shiny and feature rich our UI is, that is the thing we need to put first and foremost. AND WE WILL
One simple tip for you guys also is, open new tickets for new issues. Send in a new email to support. If you reopen an old one and it is assigned to one person and that person is busy then it may get delayed. We've just reorganized our incoming tickets also so that it'll go in the right bucket. New tickets mean more eyes on the issue.
I just wanted to let you guys know that we are just as committed as we ever were and we've heard your feedback and are actively working on solutions. Furthermore your feedback has made our product what it is. You've asked us for transparency and control, you've got it. My favorite thing is solving these issues with software. We are going to be further integrating your UI with our support system, disparate systems are just that, they make our response time slower barbecue there is so much manual intervention required. We have a great custom cloud hosting solution, we have a great eCommerce system and we have a great help desk system. I am tying these together for faster service.
That is all for now, off to the airport
-Jeff
The simple truth is that the way we earned our spot in this market was with our unprecedented, personal, and rapid customer support. Regardless of how shiny and feature rich our UI is, that is the thing we need to put first and foremost. AND WE WILL
One simple tip for you guys also is, open new tickets for new issues. Send in a new email to support. If you reopen an old one and it is assigned to one person and that person is busy then it may get delayed. We've just reorganized our incoming tickets also so that it'll go in the right bucket. New tickets mean more eyes on the issue.
I just wanted to let you guys know that we are just as committed as we ever were and we've heard your feedback and are actively working on solutions. Furthermore your feedback has made our product what it is. You've asked us for transparency and control, you've got it. My favorite thing is solving these issues with software. We are going to be further integrating your UI with our support system, disparate systems are just that, they make our response time slower barbecue there is so much manual intervention required. We have a great custom cloud hosting solution, we have a great eCommerce system and we have a great help desk system. I am tying these together for faster service.
That is all for now, off to the airport
-Jeff