If really all these complains are legit then it is too early to have such from the company. Because such behavior will reduce the trust people have foe them and the reputation will not be there again. And the worst part is that gamblers here will not recommend the casino to others. In Local Casinos, my games have been cancelled and the stake amount was refunded. And one thing in this forum is to build your personal trust system before others will trust you. And as a company, they need to create that awareness of trust. I think the representative from the casino will come and clear the air what really happened.