I ahve ran malware and clean my mac and nothing popping up.
Plus macs are harder to plant torjans aint they.
But we can't expect AVs to detect every kind of malware, sadly. Windows are typically targeted more but macs have their fair share as well. I also worry about you using google to search for the exchange as this is highly not advisable as bitbllo mentioned.
In any case, about reaching out to support. Kraken is pretty active in their support subreddit. Try to start a thread, see:
https://www.reddit.com/r/KrakenSupport/Be careful of impostors though, as they are pretty rampant.
1. Always triple check if you're talking to a mod-- list in the sidebar as well.
2. Reddit mods will never DM you first.
3. Reddit mods will only ask for your ticket ID or account ID to escalate your case.