Super weird. Try reaching out to their ANN thread. Some managers are responsive on these threads. Broadly, I feel that it will take you a lot of time to get this resolved. Easy 1 week. Are they letting you withdraw your money?
Alternatively you can check out Gamble-Fi projects, where multi-accounting is a norm.
If you read my post that's exactly above yours, that also happens to be the latest post on this thread before you made yours, you'll learn that OP had reached their ANN and got no response. I am still waiting for OP to update us [while currently marking this as resolved] and will mark it accordingly upon OP's information, but I think this is the end of this case.