As If there will be an action IF only one or two person will reachout to your customer support to complaint about the fees.
Bookielink has 0 transaction fees on crypto currencies. You should consider of giving free of charge as well to your clients!
They clearly don't give a crap about our opinions which is why they are ignoring us and are talking about other stuff like 2FA which literally no one in this forum cares much about. As you stated, Bookielink are way better in this area.
I registered there myself recently and will testing them soon. Also, their sharpexchange is just an orbitxch clone with different colors basically.
We value all feedback and this has previously been shared with the team to see if it is something we can do!