Post
Topic
Board Wallet software
Re: Proton launches self-custody bitcoin wallet
by
PayURL
on 03/11/2024, 10:04:14 UTC
There's nothing of the sort. If there were, I'd have definitely chosen the highest priority instead of shelling out an extra $30 to Binance's accelerator to push the transaction through. Here's the response from Proton Wallet's technical support.


Quote
Anastasija (Proton Support)

Nov 2, 2024, 07:42 GMT+1
Hello,
 
Thank you for reaching out to us.
 
Note that, on average, it takes around one hour to receive confirmation for a BTC transaction. However, this timeframe can vary depending on several factors:
 

    Network congestion
    Transaction fee
    Block time

https://proton.me/support/wallet-track-btc-transactions#how-long-does-it-take
 
Upon review, it appears that your transaction remains unconfirmed due to low fees. Note that at present, our app does not support fee bumping.
 
However, you have a few alternatives:
 

    Wait for Confirmation: Although this may take some time, the transaction would eventually be confirmed.
    Use a Mempool Accelerator Service: This can help expedite the confirmation process.
    Try Another Wallet Software: Temporarily using software like Sparrow can enable you to bump the transaction fees.

 
We hope this information proves helpful. Should you require any further assistance, please do not hesitate to reach out.

Kind regards,
Anastasija
Customer Support