[...]
OP, I understand that you valued your privacy. However, unfortunately, to get my contact to look into your case, I will need to know your UID and your username that will be used to help BC staff zeroing into your complaint [amongst hundreds that arrive into their desk] and get to the bottom of it.
Do you mind to PM me that two information?
Sure i will dm you now. thanks
I confirm that I've get these info. I'll try to reach my contact on BC and see if they can take this to their plate and give us an insight about your situation. For the time being, there is nothing that you can do but wait [unless they're reaching to you and some things are in motion from your side].
I'll try to see if my contact can expedite things and get to the bottom of your situation soonest possible.