where did the conversation with their support happen through your email address or through the casino chat? if it happened through your email address is there any chance you can post screenshots of your conversation with their support? I am not saying that you are lying but it would be better to have that instead of just manually writing your conversation with their support here.
He made same post last August which you can read here
https://bitcointalk.org/index.php?topic=5483458.msg64476437#msg64476437,
He barely reply on the inquiry of his case and he suffer issue on multiple casino based on his post history although the first one is a true scammer.