We use a tool to detect multi-accounting, and if a customer has deposited without documents, it's just a no-brainer to ask for documents to withdraw.
This statement confused me. Will your site ask for documents if multiple accounts have been detected or will y'all ask for other reasons? If it's the latter, it doesn't make any sense since y'all keep stressing no KYC.
Also, as @panjul07 mentioned, using fraud reasoning as a tool is common in crypto gambling sites and I hope your team doesn't resort to this unethical tactic.