What I like about CEO of Metawin is they don't want their community to get worried about possible negative things happen to them. This fast taking action and give good solution to the issue they encounter is great indicator that they value their business and those people who gamble with it that's why it gives me more confidence to play in their casino.
That's how business should be done. Metawin invested a lot in promotions to attract gamblers, so they won’t allow negative news to ruin their casino's reputation. This industry is all about trust, casinos with a good reputation get more players. Even if they get hacked, being honest and handling it well can keep loyal gamblers and maybe even attract new ones.