Everyone should know this is a scam message and shouldn't rush to make any attempt to this mail because if you look at the mail you would see that is fake and scam mail, just to let people fall into trapped.
It is a trap and usually with this email that I receive, I have no second thoughts putting them into trash.
But come to think of this how did your mail connection from coinbase to trustwallet related? Or do you by any means links your mail from coinbase to trustwallet if i may know?
Because judging on how things works, there is no way trustwallet would have to send you mail even if they do they don't have your mail so this is likely a suspicious mail per say.
Tran did explained that if you sent them a ticket and you have attached your mail, that's how they're going to respond as well. But if you haven't done anything or in anyway you never contacted them, that's already dubious.