I can understand your frustration. But, to be fair, AFAIK, BC uses a third party verification, much like other casinos. So the speed of the process of verifying it will completely dependant to the third party and not BC. Though if by weekend we're still to hear from them, I'll poke someone from BC, see if they can perhaps push some nerve of Veriff staff with hope to get a priority on verifying your identity.
All in all, yes, this is now back to waiting game. I am asking you to be a bit patience and rest assured that I'll give my best to see to the bottom of your case.
Okey verification is done and accepted. and yet money blocked and no answer from BC Game...
https://ibb.co/NV1DjRfIt's absolutely crazy that, even after two weeks, they still haven't provided any explanation for freezing my funds.
As I explained
here, that you might misunderstood,it's not an instant process in sense that once you passed the KYC process they can instantly tell you what's the problem and unlocked your account.
Instead, once you've done the KYC, they can begin to investigate what is wrong with your account.
Do I understand that it only passed KYC today [thus they probably doesn't have time yet to look into your account]? Or was it done yesterday or perhaps on 7th?
It's been two days since my KYC verification, and I'm still wondering why they even required it...just because I won 10k? Why don't they ask for it from losing players? I'm 100% confident there's no wrongdoing on my part. no multi-accounting, no involvement of another person, and no exploiting bugs or anything shady. I'd never do that. Yet, here I am, with my funds locked for three weeks and no resolution or clear communication.
Even when they eventually unlock my account and claim everything is fine, this kind of treatment is unacceptable. It’s not how a reputable company should operate. I've never experienced anything like this with any legitimate site.