Hello,
We understand your concerns and frustrations regarding the verification procedure you encountered while using the Freewallet cryptocurrency wallet service. Ensuring the security of users' funds is our utmost concern. As part of our commitment to safeguarding assets, some users undergo a verification procedure. This measure helps prevent unauthorized access and ensures compliance with international regulations, primarily anti-money laundering and illicit financial practices. Throughout the verification procedure, all funds remain securely untouched in the account.
As for your case, all the provided details have been forwarded to our security department for review. Once there is news regarding your case, we will notify you via email instantly.
Why do you ignore user with ticket #493948?
https://medium.com/@frwttruth/cfe44cea3b2eI’ve provide them with:
- Pictures of me holding my passport (through their website)
- An official letter from the government to my homeadress (email)
- A picture of me holding a letter that said that I’m the rightful owner of the account along with my wallet opened on my computer. (email)
- An e-bill of the phone number associated with the account (email)
- The verification email of 2017 that the transfer had been completed from Bitrush (site where I bought the coins) to my Freewallet wallet (email).
- A screencast of me logging into my Freewallet account, logging into my email and showing the Bitrush verification,
- A skype video call with an account from FreewalletIsn't it the truth?
But why user's wallet still remains frozen?