the usual answer they write
multiple accounts and automatic bot
no point in continuing
My only consolation is that I have never deposited a cent on this site and I hope no one will.
thanks to everyone on the forum for the help
well, that was anticlimactic, to be honest, if it was me and I knew that I was innocent I would have asked the representative(since they have finally responded) if they were ok with someone mediating the case. but hey, it's your case and your money.