I thought you wrote that you only confiscated the funds when a user is abusing the platform? So explain why you confiscated the funds from this user while you wrote before you didnt?
I am sure you will tire out very soon, but before then i hope you know anyone can write a review in Trustpilot, it could be made-up or even written by a competitor. If there is no proof of an accusation, there is no way you can solidly say it is true, but we have you here who has been doing a lot to make accusations without any proof.
I believe you were sent here by a competitor, but good thing is that no sensible person will take what you are saying seriously.