how they reacted ? Same as they did during the whole story.
they will
- ask for the same info, again
- then ask you to wait until they "review" your info
- then wait until I can't stand it anymore and I send a bunch of message to them
- tell not me to create multiple support tickets even if I didn't
- repeat the process.
I'm not even sure there's a human here, as the mails seemed to be copied/pasted without giving a fluke to what the customer wrote in the mail.