Hello,

Apologies for the long wait
Unfortunately, after I checked with our compliance team, your account has been suspended due to a violation of our Terms of Service.
It appears that multiple accounts were created under different currencies (SGD, USD) with the intention of exploiting promotional bonuses, which is against our policy. We take this matter seriously to maintain fairness and integrity for all of our users. I believe other platforms may not offer a refund in the event of a breach like this

Thanks for your understanding