If he was told to wait and he did just that, it speaks volumes about his patience therefore full credit to the OP. It must extremely difficult for him to accept or even understandable why any KYC related issue as well as investigation could take this length of time. It would be very interesting to read their reason for the excessive period when they write back to the OP.
I am not stating to be the case here but it does make you wonder why some casinos and gaming websites do not understand the importance of why many players do not want to have their accounts locked especially if/when they either have to repay loans and debts or have family expenses to cover.
It is somwhat off-topic but the practice of endless delays in completing KYC and/or third party gaming investigations is something that should be addressed across the board for all service providers. If only they would.
To be fair, OP was previously "asked" to wait. He's still in the process of getting his SoW-level KYC verified and the investigation to be concluded. There was nothing he can do [aside from bumping the thread every day, which fortunately he didn't do, as it'll be quite unpleasant] other than waiting.
I've reached Razer, inquired details or anything at all regarding this case. Razer has not been online for weeks now, so probably it'll took a bit for him to reply me. Hopefully he'll give us something when he come back online.