Hey guys - there was no targeted campaign against this user, they were identified as having logins from a restricted jurisdiction and so they went through our identity verification process (as we do for all users we identify as potentially breaking Terms of Service). Unfortunately, this user then proceeded to attempt to complete ID verification with multiple forged IDs. We have a zero tolerance stance on fraudulent activity on Shuffle; subsequently their account was permanently closed. We have regulatory obligations, as all crypto casinos do, which come above any personal situation a user may claim to have.
Regarding the chat bans; this user received in excess of 15 temporary chat bans through their time at Shuffle, before the final permanent ban. There were no shortages of warnings to them. Hope this helps.
You can't login to Shuffle without a VPN Noah, it doesn't even let you load the site.
"This user" Has brought you hundreds of thousands of dollars worth of revenue and you are now trying to claim fraud?
where in the regulations does it say a complete communication black out and withholding of commissions (not gambling money)?
If this is about compliance then why won't you allow me to have a withdrawal only account with gambling disabled?