They have responded to several of my appeals. I am glad that everything was resolved, I have no further claims against them personally. Thank you, have a good and productive day. Changed the title of the thread
If you can lock the thread as well, to keep it meaningless and spam posts and finalize this case, that will be very great. The button to lock a thread will be at the bottom left of the page [only you and mods has access to that two buttons]