Hello on this date Jul 30, 2019 - Pokemon55 i have created my first account on Roobet.com i have lost few thousands $ in rage betting and i have decided to close my account pernamently
https://i.imgur.com/wyXD0DH.png https://imgur.com/TiPs2aH And i have received pernament ban atleast i thinked i received xd

4 Days later i wrote to them i would like to get unban on which they have responded with this https://imgur.com/kkTDGbP 3 days later after i requested for unban they have gived it to me https://imgur.com/VuSsKWZ
And once again i have deposited and lost more than i could afford back then and once again few days later i contact hem again i request perma ban without option for unban https://imgur.com/i5GOuY4

And i have thinked that this account will be closed forever since i have asked without options for unban and  that i could not open new accounts


Then we go to Dec 30 2023 When i open my second account happynewyear24 where i lost over 10k$ after this loss i have clearly stated to them i request pernament ban for reason being im gambling addicted and i could not control myself im going to loose everyting and they have locked my account https://imgur.com/0cfYGgS  and i stopped gambling at all casinos

But few months later or on date Jul 16, 2024 i was able to open new account with username newhere23232 and loose additional 500-600$

On all of these accounts i have done the same kyc details used the same Ip adress same pc same everyting adress and etc

I have opened complaint on casino guru and fight there 3 months but despite everyting the casino guru agent is so bad at his work that he closed my complaint once because he missed some profs send by me and i had to send him emails and bro didnt care so i must contact other people at casino guru just to tell him to check my proofs after he re opened the complaint he is just not for this job

We got to a point where roobet is willing only to refund me on the third account for 500$ https://imgur.com/6iH4rZf
and the reason they dont want to refund me the 10k$+ lost on happynewyear24  because  i have just said on my account that i want perma ban and this is not self exclude
Well i have asked 5 of their onsite support agents and 2 on email and everyone one of them have said the same

If player ask us to pernamently ban his account without mentioning any gambling issues yes we still consired this for self exclude and the player if found to open new account while the other one is closed we will block all accounts after opening

Proofs of their agents  https://imgur.com/O1d0PhS https://imgur.com/n0UZPdr https://imgur.com/dA75mKj https://imgur.com/wmkQesw https://imgur.com/y7QA0YV https://imgur.com/q84U6U5 https://imgur.com/m8MYMMF https://imgur.com/BPGfPoX https://imgur.com/Yy5H0Th

Despite all of this the casino guru agent tells me nah what they say its false ? WTF https://imgur.com/fssKByY Despite 7 of their workers saying the opposite this casino guru agents  is saying his own rules and laws