As reaching their rep is quite an effort, I'll need an comprehensive understanding from your side, so I can wrote all of the details to them and hope they'll reply.

So, correct me if I am wrong. Throughout the time, you have three accounts, the first one, you asked for a ban and they complied to it, then you asked for it to be reopened, and later asked it to be permaban. And I assume that permaban works as you created another account instead of using the first one.

With the second account, you got banned "with no reason" and upon inquiring why you got banned, they explained that you made a statement, I guess on their chatbox, that you have signs of gambling problem, and so on, that leads them to put exclusion on you.

Then you created a third account. That lose money, and now you asked for all of the fund to be refunded instead of the one that's on the third account?

To gain further immersive understanding and be dead certain, may I know whether you wrote to them through self-exclusion protocol on the first attempt with your first account? i.e. specifically mentioned that you requested self exclusion, of which will prompt them with the self-exclusion protocol [the cool down period, the question if you'd like permaban or end the cool down, etc]?

And, what's your answer to these questions they asked upon your initial request to get your ban lifted?