No matter if i have lied just to get unban the first time or whatever next happened
They themself have said no matter if u said us on the first account i request pernament ban without options we still consider this as self exclude and if u created new account it would be banned instantly
i have got this response by 5 onsite support agents and 2 try email
It mattered. Perhaps, it's even part of the root of the problem. You asked for a ban, of which they're not sure it's an exclusion or a time-out, then upon assessment, you lied to get the account back and creating an impression that you're not a problematic gambler, thus they didn't find the necessity to jump in with responsible gambling act.
The second time i requested unban on that first account was during my complaint on casino guru (i have already got banned on the second and third one for gambling addicitong problems stated to them) they still prooceed to unban the first account and i have succesfully got it unbanned after i shared this with them on the casino guru complaint they banned it again heres picture of it
https://imgur.com/SWgrGzP https://imgur.com/3sekgNU its clearly written there As you have taken the decision to cancel your Self-exclusion, before we can consider re-opening your account, please can you answer the following:
Its means that this account was self excluded and its in their tos self excluded account cant open new accounts if they do we goona ban them instant
If u think i have lied about anyting in this post please ask me for whatever u want i can share photos videos
Can I get a screenshot of your answer for that assessment the second time you asked for the ban to be lifted?
Also for the part where u say u dont know how to self exclude yourself from the casinos?
Roobet doesnt have option to self exclude yourself like take a break or anyting ban your account forever or anyting
And i didnt know how to properly do it and thats why i have asked the ban to be pernament one
And on the second account after reading complaint online i have clearly stated that im gambling addicted and please ban me no matter i did this they still allowed me to create a third and play again under same kyc details
they are only willing to refund the third account but i ask for the second and third
They have. I've look into it to be sure it's there. You've followed the right track on your first attempt, by emailing them. The only two problems were you asked for "ban" instead of "exclusion" which probably made them unsure whether you asked for a cool down or for an exclusion, and you falsified the assessment.
Moving to your demand, to get a refund on your second account. This is the account which they identified you as a problematic gambler and they promptly exclude [you're not asking for self-exclusion here] they read the sign and diligently following the responsible gambling act by excluding you.
Was there any fund left on that account when the account got locked? Or was it with zero balance as you gambled everything?
I have asked them few times onsite try support ticket and begged them to close my account forever they didnt wanted to do as reason we cant close your account please contact us on email
After that i have contacted email and told them i want the ban to be forever pernament without any options for unban
Also the unban happened 7 days later after i previosly asked for it most casinos do not even allow u to answer those kind of questions if 6+ months didnt passed
Here is screenshots of the second please keep in mind this unban request was AFTER i have previosly got banned on the second and third for gambling addiction and the casino guru complaint was still ongoin
This unban request was just pure curiosity will they still unban it after all of this? yes they did and i have said it on casino guru complaint and they again locked it later
Well i didnt know which words i shoud use back then but does it really matter if i have said exclude or perma ban me? 7 of their agents have said it doesnt matter if u said to us you are gambling addicted or just asked us for pernament ban not mentioning anyting other we still consider this as self exclude and if u opened any other account during your first account is banned the second would be banned also until u clear the ban on the first