The best thing to do is to leave this website and withdraw all your bitcoins or satoshis and migrate to another reputable and fair site now before it's too late.
Can anyone recommend a website that has fair games and good support to replace this one?
FreeBitcoin is unique in my opinion... I don't think there are similar faucet/casino places where players can earn reward points and lottery tickets in various ways, along with all other features. If you wish to play in some "normal" casino there are many good ones. Check our signatures and choose the one you like... you can also check their ANN threads, I am sure you will find some useful info.
The players should certainly be on their guard, the situation is a bit uncertain... None of this would have happened if the team had been more active. This tactic of avoiding all the questions and issues that bother players is interesting.