Hhhhh... I can see that you created the chat just now, yet another attempt to collect evidence that's rather useless. Might be wise to state it here and now that I started to lose my [othewise, self-proclaimed, vast] patience with you and your threads as both were a clear attempt to milk casinos.

But alright, let's talk about it.

As said before, regardless of the amount of chat with live support you tried to provide here, if you still omitting the key factor, it's still leading, trying to build a false narrative by selectively picking information to provide to the correspondent so a desired answer is more likely achievable.

As you're still in chat with them, why don't you ask them what's their policy when that account was asked about problematic gambling assessment and they lied through it, will the player still be subjected to responsible gambling act while the assessment they falsified said they gamble for fun and they have no issue at all?

Ask this, "if the player contacted you through email and asked for a ban with no option for unban, then few days later asked for the account to be unlocked, and your team replied with problematic gambling assessment, [might be wise to copy the whole questions to that live support as we all know live support are not all-knowing and does not have an in-depth knowledge of every aspect of the casino] of which the player said no to point one to four, said in control of their gambling behavior for question 5, and played for fun instead of other reason for question 6, will the casino consider to ignore the player's request and put them in exclusion?"

I'll wait.

No, wait, I won't wait. I'm going to sleep. I'll read when I'm back to the forum tomorrow.