The support itself that made that annoying last login was October 1 while his last post on this thread was August 16.
Do the math and check how much time that this support wasting without solving the issue until now. A serious casino will solve this immediately if they care about their players. Withdraw your funds while you can tho.
When a casino want to discard their customers, their admin and support will become so inactive and unreachable to their player's and that is why you will see a backlog of cases that are unattended to, and at that point, the ANN thread is as good as useless because player's will keep posting their issues with the site amd without any attention given to resolved such issues.
So don't be surprised since this situation is at that stage, the best we can do right now is to be careful and vigilant any time if at all we have anything to do with this casino, but quit unfortunately that freebitco have taken this route as regards to customer care.
Hope we see improvement in time to come because the gambling market is still very young and a lot can be done by casinos around the market most especially the old platforms who already know the nuke and crane of the business.