Let's try if this can simplify things, I made the timeline. Feel free to correct me if I'm wrong, but the rough estimate of the milestones during your stay with Roobet are as follow:

19th July, 2019, creating first account under Pokemon55
10th December, 2022, ranting and venting and asking for ban, and granted
14th December, 2022, asked for account to be unbanned, was asked to fill some assessment, passed with flying color, account reopened.
8th January, 2023, asked [again] for ban, this time with no option to unban, "bye", granted.

30th December, 2023, creating second account under happynewyear24
29th January, 2024, got permanently excluded as a result of public admission of gambling addiction

16th July, 2024, creating third account under newhere23232
17th July - unknown, 2024, newhere23232 got banned

4th September, 2024, more context needed but I infer it's about asking [through email] to have his Pokemon55 account re-unlocked, granted
5th-9th September, 2024, presumably Pokemon55 got banned
9th September, 2024, inquire through email from Pokemon55 why account got banned, and got explained that it's linked to an account that got excluded for responsible gambling
11th September, 2024, inquire through happynewyear24, through livechat, what'll happen with other account if one account got banned by request, not through exclusion, got explained that all account will be locked as well
14 October, 2024, inquire through email from happynewyear24 why account was banned and got explained that the account was locked due to responsible gambling act kicking in
14th November, 2024, inquire through happynewyear24, through livechat, same point raised on 11th September, 2024