I became the victim of your visual bug on Indonesian language,
Kindly response to my email or I need to put it on the scam accusations section.
Do you mind to be a bit more specific with the bug and what you experienced? I might be able to help sort this out by reaching to my contact and get them to look at it. Or, perhaps PM me your email address, the one you use to reach them. I'll try and see if I can get it escalated, get them to pick your email amongst hundreds that flooded their desk.
holydarkness good suggestion because most times gamblers who have this kind of issue tend to run out of patience, and we can see from the tone of this guy how he is willing to open a scam accusation because of not being able to sort out things through emails and support, but in reality, casinos supports have hundreds of such complaints to attend to at a time.
But having someone who can get a core team to take a look at an issue is quite a big help so I am sure the gambler should reach by now and try to give Bc.game team sometimes to sort things out for him before heading to take any other actions for now.