My account was verified on November 22. Since then I have not been able to withdraw money
There's no point in asking them here for support which is why it's best for you to just regularly contact their site support and wait patiently.
We do not offer support through BitcoinTalk. You need to reach out to our live support directly for assistance.
Sucks that y'all don't do that. Many crypto gambling sites do offer support this forum too which is why this is one area where your team needs to improve in order to help attract more gamblers.