Are you serious? I don't protect Chips.gg but this is a forum called Bitointalk, it's not Chip's forum, nor is it their duty to solve problems here and I'll even say they shouldn't be using Bitcointalk for solving problems directly on this platform. They have a support chat and people should use that chat to solve problems. It's definitely okay and normal to post issues here if someone doesn't get their problem solved because posting here is a good reminder for the casino to solve the case and prioritize it but the further communication happens via email.
Yes I am. When I did I say that they have to solve problems in the forum? You should know, that a user does not come to the forum directly. At first, then contact the live support, and then they came to the forum. If live support does not help, then asking questions in the forum is not surprising at all. What I expected from the chipsgg rep is, they could at least forward the case to the team and ask them to review, which all other casino representatives do. So, what did you see wrong here?
The casino representative posted three reply to that user and all of them are same. Their response could be better. I am wearing chips.gg signature does not mean I will defend them by default. I appreciated their previous actions when they answered to questions, and I won't hesitate to criticize them if I see they are not doing something good.