I am writing this post regarding the unjustified banning of my NanoGames account and the withholding of my legitimate winnings. The platform has offered to return my deposits but is refusing to honor my winnings based on three allegations, all of which I can disprove with evidence.

Specific Issues:

1. Affiliate Fraud Allegation:
- Nano claims I engaged in affiliate fraud
- I have provided evidence showing the suspicious affiliates are connected to user "Goombas" from Canada
- I can demonstrate through IP verification that these accounts are not connected to me
- I have previously reported suspicious affiliate activity to support

2. Account Impersonation:
- Nano claims I operated multiple accounts ("RalphGerken" and "Gerken")
- I have an existing support ticket documenting that I reported being impersonated by another user
- I have consistently used only one account
- The platform can verify this through IP logs and login patterns

3. Account Trading Accusation:
- The platform misinterpreted a chat conversation about a different gaming site
- I can provide chat logs showing I declined offers from users "WinOrLose" and "GBRS"
- I have never attempted to buy or sell NanoGame accounts

Prior Communication:
- I have attempted to resolve this through direct communication with Nano support
- I have corresponded with Admin raiw and owner mrbit
- All requested documentation has been provided
- No prior warnings were ever issued to my account

Requested Resolution:
1. Full review of the evidence I've provided
2. Reinstatement of my account
3. Release of legitimate winnings

I have been a loyal, daily player on the platform and have maintained a clean playing record until these unfounded allegations.

Below is the copy of the last email that I have sent them to which no response has been received:

Dear Rai,

I am writing to express my disappointment and seek clarification regarding the recent actions taken against my account. In your email, you mentioned that my deposits have been refunded; however, I never requested a refund. Instead, I specifically asked for the following:

Payment of my full and rightful winnings that have been unjustly withheld.
A clear and detailed explanation for the ban imposed on my account.
Evidence or proof supporting any claims that justify your actions.
Your lack of transparency on this matter raises serious concerns about the fairness and integrity of your decision.

Additionally, I have learned that when community members contacted upper management, including Mr. Bit, they were told that I had been warned multiple times and had repeatedly breached the Terms of Service. I respectfully request that you provide a detailed account of these alleged warnings and violations, including specific dates and evidence of when they occurred.

Furthermore, the reasoning provided to justify my ban appears fundamentally flawed for the following reasons:

Impersonation Claim:
I reported to your team that someone was impersonating me, yet instead of investigating this issue, you alleged that the impersonating account was mine. This claim lacks logic. Would any reasonable individual report their own supposed "ALT account" as an impersonation? This conclusion appears entirely baseless.

Irrelevant Chat Evidence:
The screenshot shared in your initial email shows a conversation between me and a user where they mentioned "49," and I asked if they wanted to sell. I provided my Telegram information, but the user stated they could not use Telegram due to technical issues. This evidence is flawed for the following reasons:

The user in question was Level 22, not Level 49, making this exchange irrelevant to the claims made against me.
The conversation appears unrelated to your platform's Terms of Service, as it likely refers to another platform entirely.
Since the user explicitly stated they could not use Telegram, your suggestion that this interaction constitutes a breach of your policies is unsupported and far from reality.
The actions taken against my account and the justifications provided deviate significantly from the objective truth. I urge you to reassess this case and take the following steps to resolve the matter:

Provide a clear and detailed explanation of the specific reasons for my account ban.
Present evidence to substantiate any claims, including alleged breaches of the Terms of Service or warnings issued.
Release my rightful winnings in full.
I sincerely hope that you will handle this matter professionally and in good faith. A transparent and fair resolution is the least I can expect under these circumstances. I look forward to your prompt response.

Regards
Ralph