I still have not been contacted by them even though Lafu said he would intervein and contact them with my details.
You should be write them on the Claims Portal , and ask how are the things and why dont get any Answer or Email about your case.
As i already have written to you the notification to getting an Email was for some reason disabled and got activated again after the Pm from you.
It is possible that you do not have the threshold or requirement Amount for a refund notification Email for the first stage and you get one for the second refund stage.
But please write to the Support via Claims Support Portal.