I been hearing about this issue on their site but it didn't get me until 2 months ago. It randomly worked one day but it stopped. I been in contact with support and they reply but they tell me they have no timeline when the issue will be fixed after threatening to call the SEC on them. Other than that my tickets kept coming back as resolved but obviously they weren't. Below is what they last sent me.
Hi,
Thank you for your email and apologies for the delay in getting back to you. We have recently had a very high contact volume which has unfortunately affected the response times.
I am very sorry to hear you have still been experiencing this issue with the Premium free spins.
This has been escalated internally and the team working hard for a fix. We know this was resolved for a period of time and spins were re-instated, however the issue has since commenced again.
I understand the frustration being felt from your side, I can assure you it is being taken seriously and we hope for a resolution very soon. However, unfortunately at this time I am not able to provide a time frame for this.
Thank you for your patience.
Best Regards,
Customer Support Team
FreeBitco.in