Re: ⚠️ Seeking Fair Resolution: Shuffle Casino Using Retaliatory KYC after 2 years.
Were you paid your affiliate commission up until the date of the ban?
Yes, from this user’s last commission claim to the time they uploaded forged ID, there was no activity from their players. After the ban was placed, we left the account open temporarily to allow the user to withdraw any remaining balances which would explain why they’re claiming they’re owed commission, but at that point the ban had been applied.
This is not true. I was told to wait and I asked multiple times
for someone to let me claim while I still had the account.
The second I was asked to KYC I was not able to claim
I watched the commission go from $800 to $8000 with my account clearly still open just restricted.
I was able to withdraw but not claim my money. It was a sick joke to be honest.
I don't understand why you won't just tell everyone what this is Noah. You have the ability to stop this and let me have an account that doesn't bother anyone, no chatting, no gambling, no compliance issues. But you are refusing to acknowledge the request because I am too expensive for someone you don't even like.
These questions remain unanswered:
- Why are the TOS selectively enforced
- Why my location was acceptable for nearly two years
- Why other restricted territories are openly welcomed
- Why immediate attempts to provide correct documentation were ignored
- Why a withdrawal-only solution isn't possible if this is a compliance issue