Fixed it for them:
We are avid believers in Bitcoin and its potential to shape the future of digital transactions worldwide - that's why we make all our refunds via traditional banking wire transfer.
Talk about total fucking hypocrites.
The BTC foundation should be ashamed for letting KNC pay their way in with bitcoins mined from a datacentre that screwed all their customers.
I think KNC should be kicked out or barred until they process all transactions - refunds included - in BTC. That is the ONLY way they can prove they are "avid believers in Bitcoin". Otherwise, they just prove that are a bunch of greedy assholes who enjoy instant payment and zero fees when they get paid, but like to be fuck their customers over with $$$$ wire transfer fees and massive delays when money needs to go the other way.
Assholes. Did I say assholes? That KNC are assholes? A "nice" bunch of assholes the lot of them.