If I remember correctly, FF covered all the losses incurred during the hack. All their users were paid out. If it was different, someone correct me.
I'm not saying they're ideal, but we've seen many cases where users suffered losses from hacks.
Still, they steal some of their users (hundreds of) using SoF and crazy KYC processes as a way to make people give up their funds.
I can not access the orange fren forum, I get a "403 Forbidden" error. Is it because of some ddos attacks?